Willowbrook Hospice aims to provide safe, effective care always, but as in all health and care settings, events do occur on occasion.
As an organisation, we support an open culture of reporting, including the reporting of near misses, to promote learning and improvements in the safety for all those that use or visit our services.
The Patient Safety Incident Response Framework (PSIRF) is the new way that healthcare organisations, including the NHS and hospices, look at safety events. It replaces the old Serious Incident Framework (SIF) and is a significant shift in how we respond to events and share learning.
PSIRF enables the development and maintenance of more effective and responsive safety processes. It encourages more compassionate engagement and involvement for those affected by events and gives staff involved support and space for reflection and learning.
PSIRF helps us to understand how incidents happen, allowing us to learn and improve and, in turn, create a safer care system.
The four key aims of PSIRF are:
PSIRF Policy and Plan
The aim of our PSIRF policy and plan is to provide guidance and clarity as to how we intend to embed the new framework and respond compassionately to patient safety incidents.
Click here to view our latest Policy.
Click here to view our Patient Safety Incident Response Plan.
You can also view our letter from NHS Cheshire and Merseyside ICB endorsing the plan, here.
The Care Quality Commission is the independent regulator of all health and social care services in England. Their job is to make sure that care provided by hospices meets government standards of quality and safety.
When the Care Quality Commission carried out an announced inspection of Willowbrook Hospice on the 11 and 19 December 2019, they reported that all standards were being met.
Charities receive support from society in many ways and the public have the right to expect that charities are open and accountable.
The Charity Commission registers and regulates charities in England and Wales and it is their job to make sure that charities meet all their legal requirements.
Willowbrook Hospice was set up as a charity, number 1020240, to raise funds to build a hospice and thereafter to provide specialist palliative care services to the people of St Helens and Knowsley. Willowbrook complies with all the requirements of the Charity Commission.
Willowbrook Hospice is a private limited company, numbered 2808633, limited by guarantee. Our financial accounts are audited by independent Chartered Accountants and Registered Auditors, Livesey Spottiswood
In their opinion, the financial statements give a true and fair view of the state of the Charity’s company affairs as at the 31st March 2022. They have been prepared in accordance with standard accounting practice and the requirements of the Companies Act 2006.
The Gambling Commission was set up under the Gambling Act 2005 to regulate commercial gambling in Great Britain in partnership with licensing authorities. They are an independent non-departmental public body (NDPB) sponsored by the Department for Digital, Culture, Media and Sport (DCMS).
From time to time The Gambling Commission undertakes a risk assessment of our compliance procedures in respect of our licence. They visited and reviewed our procedures on the 10th May 2017 and reported that no problems were encountered.
In 2015, a Review of Fundraising Regulation chaired by Sir Stuart Etherington identified the need for a Fundraising Code Of Practice outlining the standards that are expected of all charitable fundraising organisations across the UK. This Code of Practice, developed by the fundraising community through the work of the Institute of Fundraising (IoF) and Public Fundraising Association (PFRA), is overviewed by The Fundraising Regulator to strengthen the system of charity regulation.
The standards for fundraising are set out in the Code of Fundraising Practice. To see the code please click here.
Willowbrook Hospice is committed to the highest standards of Fundraising practice and promises that our fundraising will be legal, open, honest and respectful. Please click here to see our Fundraising Promise.
The Quality Account is a report about the quality of services provided by Willowbrook Hospice and the quality report is published annually .
Quality Accounts are an important way for a provider to report on quality and show improvements in the services they deliver to local communities and stakeholders.
At Willowbrook Hospice, we are proud that our service provides a caring, inclusive environment where our community (our patients, carers, supporters, and their families) are treated equally, as individuals, and where they can be confident they will receive the same high standards of care whoever they may be.
Willowbrook Hospice processes data about individuals in order to provide a healthcare service. Processing includes collecting, storing, accessing, amending and destroying data.
We take data protection, security and confidentiality of your data very seriously and are committed to taking appropriate measures to ensure it is held securely and only accessed by those with a need to know.
Due to the current situation with Coronavirus and for the wellbeing of our patients, we kindly ask that all monetary donations are paid direct to our bank account, via online access to Nat West Bank:
Alternatively, use the DONATE NOW button that appears on each page of our website.
To donate £5, text HELPWILLOWBROOK to 70450.